Statistics show that over 66% of all ecommerce shopping carts are abandoned. Online customer service (live chat) improves the chance of a purchase by 40%-60%!
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On average, Velaro clients (technology clients that are selling software or hardware) have seen customer service staff productivity increase by 50-60% while maintaining commensurate resolution rates to that of telephony.
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Although statistics show that over 66% of all ecommerce shopping carts are abandoned, online customer service (live chat) improves the chance of a purchase by 40%-60%!
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