Live chat doesn’t exist in a vacuum. Our robust integration capabilities allow Velaro to exist seamlessly in nearly any IT ecosystem. We integrate with leading eCommerce systems, CRMs, marketing platforms, content management systems and more – in many cases, even more tightly than “built in” live help products.
When it comes to integrating live chat with your eCommerce platform, reducing cart abandonment is just the tip of the iceberg. Only Velaro offers the enterprise tools you need to Make Every Chat Better Than the Last.™
Velaro’s native Magento integration gives you and your agents the enterprise-grade tools to truly engage users, accurately measure and analyze results, and foster a culture of continuous improvement within your customer service department and contact centers. With Velaro, you can:
Bridge the gap between your organization’s CRM and live chat by utilizing Velaro’s out-of-the-box CRM integrations. Agents are able to increase productivity by pulling customer information from the CRM or creating new records without ever leaving the chat screen, and error-prone duplicate data is all but eliminated.
With Velaro’s flexible and configurable Salesforce integration, agents can access data and create new records without ever leaving their chat. Import any and all record fields (including custom fields) to ensure the integration works exactly as you need it to.
By integrating your website live chat solution with NetSuite CRM – the single source of truth for granular customer data – you can give your support staff one-click access to a 360-degree view of the individual with whom they’re chatting. Purchase history, past interactions, location, contact information – it’s all there.NetSuite Integration Guide
If you have a knowledgebase in place, your agents probably send users there on a daily basis. With Velaro’s knowledgebase integration, visitors can be redirected to relevant pages based on pre-chat survey answers, giving agents and CSRs more bandwidth to help users with more complex needs.
Velaro integrates with Desk’s knowledgebases, giving users answers before a live chat agent even needs to engage.
Need to store your customer engagement data and chat transcripts outside Velaro? No problem! We can integrate with cloud storage solutions, FTP servers, internal databases or any other system.
Give your agents a 360-degree view of users by automatically pulling in social media data. As a bonus, users don’t need to fill out information they’ve entered 100 times – Velaro grabs login and identity data automatically from Facebook, Twitter, LinkedIn and Google+.