For more than a decade, innovators in eCommerce, higher education, healthcare, technology and more have trusted us to boost sales, drive customer satisfaction and increase operational efficiency. Any live help platform can do the simple stuff. Only Velaro gives you the tools to Make Every Chat Better Than the Last.™
Live chat isn’t just a doorbell to your website. It’s a critical engagement point, giving customers a direct line to your sales and support staff. Do it right and they’ll be thrilled. Do it wrong and they’re heading somewhere else. Velaro makes it easy for visitors to engage with your team – and just as easy for your agents to deliver what they need.
Who’s on your website right now? What are they looking at? Do they need to talk with a rep? If you don’t know, you’re giving money away. Velaro offers rich, actionable insights on what visitors are doing and where they came from – and makes it easy for your team to proactively reach out. It’s not just analytics … it’s real-time business intelligence.
All customer service and sales reps are not created equal. Some are new, some are experienced. Some know one product line, some know another. Velaro goes beyond “sales or service” to let you efficiently route customers to the agent most likely to quickly give them the answer they need. That means less time waiting – and more time buying.
Managers can direct and assist agents in real time with chat shadowing, or review transcripts and reports after the fact to look for coachable moments. Customers can provide feedback on entire chats, or even individual responses. Track conversions and sales data to definitively determine ROI. Only Velaro gives you the tools to Make Every Chat Better Than the Last™.
Filter, view and analyze live chat performance with the industry’s most robust set of reporting tools. See what’s happening in real time, or run regularly scheduled reports. Export information into web views, PDF or Excel worksheets. Customize reports globally, or user-by-user. It’s the exact data you need, when and where you need it.
Velaro’s granular security controls let you turn or turn off capabilities and features at the user, group or enterprise level. Allow or disallow agent behaviors, or immediately delete transcript when the chat ends. Obfuscate credit card numbers and other sensitive data. And every change and tweak is logged for future reporting.
Anyone with rudimentary computer or web skills can deploy Velaro in about 10 minutes. Everyone says it; we actually mean it. And if you run into any issues, our Success Management team is here to make sure the software works right – and quickly. You don’t have to wait to experience Velaro.
Velaro lets live chat agents engage website visitors based on their current behavior or according to pre-defined business rules. Customize your proactive chat workflows and customize the look and feel of your invites however you like. Turn nibbles into leads, and abandoned carts into sustainable revenue.
With Velaro, you’ll never have to wonder whether live chat is working for your company. With Sales & Conversion Tracking, you can see the exact correlation between website live help and leads, form completions, eCommerce sales or any other metric you like.