Live Chat Solutions

Pricing & Features

At Velaro, we’re committed to providing you with total transparency in the pricing for our live chat software solutions. Find details on each of our four plans below, or head to our pricing calculator to get a customized price quote (including discounts) in less than two minutes.

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Starter*Small BusinessProfessionalEnterprise
$19.95/user $64.95/user $149.95/user Get Custom Pricing
Click-To-Chat Everything in
Starter, plus:
Everything in
Small Business, plus:
Everything in
Professional, plus:
500 VisitorsUnlimited Visitors + Geotargeting1 Free Admin LicenseMulti-CRM Integration
2 Groups5 GroupsUnlimited GroupsEnterprise Data Retention Management
1 Proactive Chat Rule3 Proactive Chat RulesUnlimited Proactive Chat RulesAdministrative Audit Logging and Reporting
Basic BrandingFull Branding & SurveysShared Canned MessagesCustomized Training
Personal Canned MessagesAgent SurveysTranscript Forwarding (web/FTP)Success Manager Access
Transcript HistorySales Conversion TrackingClick-to-callSuccess Reviews
CRM / Social / Google IntegrationsCustomer Satisfaction TrackingContact Center Reporting24/7 Emergency Support
256-bit SSL SecurityCoachingWorkflow & Queue Based RoutingService Level Agreement
All Modern BrowsersAgent Availability SchedulingShared Canned MessagesRedlined EULA
Mobile Clients (iPhone, Android)Standard ReportingA/B testing pre-chat surveys-
Windows ClientReport Scheduling and ExportA/B canned message testing-
E-mail SupportPremium IntegrationsEnterprise Security-
-Phone Support--
* This plan has a max of 4 paid licenses
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Detailed Pricing & Features

All Velaro packages include a robust set of live help and click-to-chat features, options and integration points. From the most basic functionality to advanced Live Chat Performance Management capabilities, we pride ourselves on offering the industry’s most complete and advanced live help platform.

STARTERSmall BusinessProfessionalEnterprise
$19.95$64.95$149.95 Get Custom Pricing
Package Details
Maximum Paid Licenses4------------------
One Free Administrative License--YesYes
Live Chat Basics
Click-to-Chat YesYesYesYes
Social Network Integration YesYesYesYes
Pre- & Post-Chat Surveys YesYesYesYes
Personal Canned Messages YesYesYesYes
Push Pages YesYesYesYes
File Transfer YesYesYesYes
Agent Roles YesYesYesYes
Instant Canned MessagesYesYesYesYes
Customizable Buttons & Chat Windows BasicCompleteCompleteComplete
Proactive Chat Invitations1 Trigger3 TriggersUnlimitedUnlimited
Agent Surveys-YesYesYes
Agent & Chat Rating-YesYesYes
Sales Conversion Tracking-YesYesYes
Click-To-CallYesYesYesYes
Shared Canned Messages--YesYes
Transcript Forwarding (Web/SFTP)--YesYes
Content Targeting--YesYes
Visitor Monitoring
Real-Time Visitor Tracking Up to 500 VisitorsUnlimited VisitorsUnlimited VisitorsUnlimited Visitors
Real-Time Visitor Dashboard YesYesYesYes
Visitor Page Navigation History YesYesYesYes
View Previous Chats & Survey Submissions YesYesYesYes
Advanced Geo-Targeting -YesYesYes
Workflow & Routing
Skill-Based Routing 2 Agent Groups5 Agent GroupsUnlimited GroupsUnlimited Groups
Agent Scheduling -YesYesYes
Advanced Workflow--YesYes
Queue-Based Routing --YesYes
Bulk Chat Mode
Bulk Chat Availability-YesYesYes
Live Chat Performance Management
Chat Shadowing YesYesYesYes
Pre-Chat Survey A/B Testing-YesYesYes
Automated Pre-Chat Answers-YesYesYes
Response Rating (Individual Chat Lines) -YesYesYes
Coaching -YesYesYes
Management Chat Review, Training & Feedback-YesYesYes
Canned Message A/B Testing --YesYes
Canned Message Auto-Suggestion--YesYes
Personas
Persona Insights-YesYesYes
Customer Segmentation & Personas-5UnlimitedUnlimited
Reporting
Real-Time Dashboard & Newsfeed YesYesYesYes
Chat Transcripts Stored 1 yearForeverForeverForever
Export Reports (Excel, PDF, Word, email)YesYesYesYes
Scheduled Reports -YesYesYes
Standard Reporting-YesYesYes
Advanced Contact Center Reporting--YesYes
Integrations
Social Network Integrations YesYesYesYes
CRM Integrations 111Yes
Google Analytics IntegrationYesYesYesYes
Google TranslateYesYesYesYes
Premium Integrations-YesYesYes
Platforms
All Modern BrowsersYesYesYesYes
iOSYesYesYesYes
AndroidYesYesYesYes
Windows ClientYesYesYesYes
Developer API Access
API Access AvailableYesYesYesYes
Security
256-Bit SSL SecurityYesYesYesYes
Role-Based Security YesYesYesYes
IP Address Blocking (By Agent) YesYesYesYes
Sensitive Data Masking -YesYesYes
Single Sign-On (Okta)--YesYes
Enterprise Password Management --YesYes
Enterprise Data Retention Management ---Yes
Administrative Audit Logging & Reporting ---Yes
Success Management
Email SupportYesYesYesYes
Phone Support-YesYesYes
24/7 Emergency Support---Yes
Customized Training---Yes
Success Manager Access---Yes
Success Reviews---Yes
Service Level Agreement (SLA)---Yes
Redlined EULA---Yes
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