Live Chat Solutions

Pricing & Features

At Velaro, we’re committed to providing you with total transparency in the pricing for our live chat software solutions. Find details on each of our four plans below, or head to our pricing calculator to get a customized price quote (including discounts) in less than two minutes.

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Starter* Small Business Professional Enterprise
$19.95/user $64.95/user $149.95/user Get Custom Pricing
Click-To-Chat Everything in
Starter, plus:
Everything in
Small Business, plus:
Everything in
Professional, plus:
500 Visitors Unlimited Visitors + Geotargeting 1 Free Admin License Multi-CRM Integration
2 Groups 5 Groups Unlimited Groups Enterprise Data Retention Management
1 Proactive Chat Rule 3 Proactive Chat Rules Unlimited Proactive Chat Rules Administrative Audit Logging and Reporting
Basic Branding Full Branding & Surveys Shared Canned Messages Customized Training
Personal Canned Messages Agent Surveys Transcript Forwarding (web/FTP) Success Manager Access
Transcript History Sales Conversion Tracking Click-to-call Success Reviews
CRM / Social / Google Integrations Customer Satisfaction Tracking Contact Center Reporting 24/7 Emergency Support
256-bit SSL Security Coaching Workflow & Queue Based Routing Service Level Agreement
All Modern Browsers Agent Availability Scheduling Shared Canned Messages Redlined EULA
Mobile Clients (iPhone, Android) Standard Reporting A/B testing pre-chat surveys -
Windows Client Report Scheduling and Export A/B canned message testing -
E-mail Support Premium Integrations Enterprise Security -
- Phone Support - -
* This plan has a max of 4 paid licenses
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Detailed Pricing & Features

All Velaro packages include a robust set of live help and click-to-chat features, options and integration points. From the most basic functionality to advanced Live Chat Performance Management capabilities, we pride ourselves on offering the industry’s most complete and advanced live help platform.

STARTER Small Business Professional Enterprise
$19.95 $64.95 $149.95 Get Custom Pricing
Package Details
Maximum Paid Licenses 4 ------ ------ ------
One Free Administrative License - - Yes Yes
Live Chat Basics
Click-to-Chat Yes Yes Yes Yes
Social Network Integration Yes Yes Yes Yes
Pre- & Post-Chat Surveys Yes Yes Yes Yes
Personal Canned Messages Yes Yes Yes Yes
Push Pages Yes Yes Yes Yes
File Transfer Yes Yes Yes Yes
Agent Roles Yes Yes Yes Yes
Instant Canned Messages Yes Yes Yes Yes
Customizable Buttons & Chat Windows Basic Complete Complete Complete
Proactive Chat Invitations 1 Trigger 3 Triggers Unlimited Unlimited
Agent Surveys - Yes Yes Yes
Agent & Chat Rating - Yes Yes Yes
Sales Conversion Tracking - Yes Yes Yes
Click-To-Call Yes Yes Yes Yes
Shared Canned Messages - - Yes Yes
Transcript Forwarding (Web/SFTP) - - Yes Yes
Content Targeting - - Yes Yes
Visitor Monitoring
Real-Time Visitor Tracking Up to 500 Visitors Unlimited Visitors Unlimited Visitors Unlimited Visitors
Real-Time Visitor Dashboard Yes Yes Yes Yes
Visitor Page Navigation History Yes Yes Yes Yes
View Previous Chats & Survey Submissions Yes Yes Yes Yes
Advanced Geo-Targeting - Yes Yes Yes
Workflow & Routing
Skill-Based Routing 2 Agent Groups 5 Agent Groups Unlimited Groups Unlimited Groups
Agent Scheduling - Yes Yes Yes
Advanced Workflow - - Yes Yes
Queue-Based Routing - - Yes Yes
Bulk Chat Mode
Bulk Chat Availability - Yes Yes Yes
Live Chat Performance Management
Chat Shadowing Yes Yes Yes Yes
Pre-Chat Survey A/B Testing - Yes Yes Yes
Automated Pre-Chat Answers - Yes Yes Yes
Response Rating (Individual Chat Lines) - Yes Yes Yes
Coaching - Yes Yes Yes
Management Chat Review, Training & Feedback - Yes Yes Yes
Canned Message A/B Testing - - Yes Yes
Canned Message Auto-Suggestion - - Yes Yes
Persona Insights - Yes Yes Yes
Customer Segmentation & Personas - 5 Unlimited Unlimited
Real-Time Dashboard & Newsfeed Yes Yes Yes Yes
Chat Transcripts Stored 1 year Forever Forever Forever
Export Reports (Excel, PDF, Word, email) Yes Yes Yes Yes
Scheduled Reports - Yes Yes Yes
Standard Reporting - Yes Yes Yes
Advanced Contact Center Reporting - - Yes Yes
Social Network Integrations Yes Yes Yes Yes
CRM Integrations 1 1 1 Yes
Google Analytics Integration Yes Yes Yes Yes
Google Translate Yes Yes Yes Yes
Premium Integrations - Yes Yes Yes
All Modern Browsers Yes Yes Yes Yes
iOS Yes Yes Yes Yes
Android Yes Yes Yes Yes
Windows Client Yes Yes Yes Yes
Developer API Access
API Access Available Yes Yes Yes Yes
256-Bit SSL Security Yes Yes Yes Yes
Role-Based Security Yes Yes Yes Yes
IP Address Blocking (By Agent) Yes Yes Yes Yes
Sensitive Data Masking - Yes Yes Yes
Single Sign-On (Okta) - - Yes Yes
Enterprise Password Management - - Yes Yes
Enterprise Data Retention Management - - - Yes
Administrative Audit Logging & Reporting - - - Yes
Success Management
Email Support Yes Yes Yes Yes
Phone Support - Yes Yes Yes
24/7 Emergency Support - - - Yes
Customized Training - - - Yes
Success Manager Access - - - Yes
Success Reviews - - - Yes
Service Level Agreement (SLA) - - - Yes
Redlined EULA - - - Yes
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