Live Chat Solutions

Pricing & Features

At Velaro, we’re committed to providing you with total transparency in the pricing for our live chat software solutions. Find details on each of our four plans below, or head to our pricing calculator to get a customized price quote (including discounts) in less than two minutes.

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Small BusinessProfessionalEnterprise
$64.95/user $149.95/user Get Custom Pricing
Unlimited Visitors + Geotargeting Everything in
Small Business, plus:
Customized
to your needs:
5 Groups1 Free Offline LicenseEnterprise Reporting
3 Proactive Chat RulesUnlimited GroupsEnterprise Workflow & Queue Based Routing
Full Branding & SurveysUnlimited Proactive Chat RulesMulti-CRM Integration
Agent SurveysWorkflow & Queue Based RoutingEnterprise Data Retention Management
Sales Conversion TrackingTranscript Forwarding (web/FTP)Administrative Audit Logging and Reporting
Customer Satisfaction TrackingSensitive Data-MaskingCustomized Training
Report Scheduling and ExportAdvanced ReportingSuccess Manager Access
Agent Availability SchedulingShared Canned MessagesSuccess Reviews
Standard ReportingA/B Canned Message TestingEnterprise Security
Premium IntegrationsA/B Testing Pre-Chat SurveysService Level Agreement
Phone SupportFull CustomizationRedlined EULA
--24/7 Emergency Support
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Detailed Pricing & Features

All Velaro packages include a robust set of live help and click-to-chat features, options and integration points. From the most basic functionality to advanced Live Chat Performance Management capabilities, we pride ourselves on offering the industry’s most complete and advanced live help platform.

Small BusinessProfessionalEnterprise
$64.95$149.95 Get Custom Pricing
Package Details
One Free Administrative License-YesCustom
Live Chat Basics
Click-to-Chat YesYesCustom
Social Network Integration YesYesCustom
Pre- & Post-Chat Surveys YesYesCustom
Personal Canned Messages YesYesCustom
Push Pages YesYesCustom
File Transfer YesYesCustom
Agent Roles YesYesCustom
Instant Canned MessagesYesYesCustom
Customizable Buttons & Chat Windows CompleteCompleteCustom
Proactive Chat Invitations3 TriggersUnlimitedCustom
Agent SurveysYesYesCustom
Agent & Chat RatingYesYesCustom
Sales Conversion TrackingYesYesCustom
Shared Canned Messages-YesCustom
Transcript Forwarding (Web/SFTP)-YesCustom
Content Targeting-YesCustom
Visitor Monitoring
Real-Time Visitor Tracking Unlimited VisitorsUnlimited VisitorsCustom
Real-Time Visitor Dashboard YesYesCustom
Visitor Page Navigation History YesYesCustom
View Previous Chats & Survey Submissions YesYesCustom
Advanced Geo-Targeting YesYesCustom
Workflow & Routing
Skill-Based Routing 5 Agent GroupsUnlimited GroupsCustom
Agent Scheduling YesYesCustom
Advanced Workflow-YesCustom
Queue-Based Routing -YesCustom
Bulk Chat Mode
Bulk Chat AvailabilityYesYesCustom
Live Chat Performance Management
Chat Shadowing YesYesCustom
Pre-Chat Survey A/B Testing-YesCustom
Automated Pre-Chat AnswersYesYesCustom
Response Rating (Individual Chat Lines) YesYesCustom
Management Chat Review, Training & FeedbackYesYesCustom
Canned Message A/B Testing -YesCustom
Canned Message Auto-Suggestion-YesCustom
Personas
Persona InsightsYesYesCustom
Customer Segmentation & Personas5UnlimitedCustom
Reporting
Real-Time Dashboard & Newsfeed YesYesCustom
Chat Transcripts Stored ForeverForeverCustom
Export Reports (Excel, PDF, Word, email)YesYesCustom
Scheduled Reports YesYesCustom
Standard ReportingYesYesCustom
Advanced Reporting-YesCustom
Enterprise and Contact Center Reporting--Custom
Integrations
Social Network Integrations YesYesCustom
CRM Integrations 11Custom
Google Analytics IntegrationYesYesCustom
Google TranslateYesYesCustom
Premium IntegrationsYesYesCustom
Platforms
All Modern BrowsersYesYesCustom
iOSYesYesCustom
AndroidYesYesCustom
Windows ClientYesYesCustom
Developer API Access
API Access AvailableYesYesCustom
Security
256-Bit SSL SecurityYesYesCustom
Compliance Mode--Custom
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