Live Chat Solutions

Pricing & Features Copy

What does live chat software cost? At Velaro, we’re committed to providing more than the lowest priced product. Our enterprise customers rely on us to deliver true value – improved agent productivity, reduced cart abandonment and increased loyalty. Our fair and flexible monthly pricing gives you the tools to thrill users and create brand evangelists.

StarterSmall BusinessProfessionalEnterprise
$19.95/user $64.95/user $149.95/user Get Custom Pricing
Click-To-ChatClick-To-ChatClick-To-Chat
Up to 4 AgentsUnlimited AgentsUnlimited Agents
500 Visitors/MonthUnlimited VisitorsUnlimited Visitors
1 Proactive Chat Trigger3 Proactive Chat TriggersUnlimited Chat Triggers
Basic IntegrationsPremium IntegrationsPremium Integrations
Email SupportPhone/Email SupportPhone/Email Support
256-bit SSL Security256-bit SSL SecurityEnterprise Security
Standard Performance ManagementAdvanced Performance Management
5 Visitor PersonasUnlimited Personas
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Detailed Pricing & Features

All Velaro packages include a robust set of live help and click-to-chat features, options and integration points. From the most basic functionality to advanced Live Chat Performance Management capabilities, we pride ourselves on offering the industry’s most complete and advanced live help platform.

STARTERSmall BusinessProfessionalEnterprise
$19.95$64.95$149.95 Get Custom Pricing
Package Details
Price $19.95/user$64.95/user$149.95/user
Maximum Paid Licenses4UnlimitedUnlimited
Unlimited Named Accounts-YesYes
One Free Administrative License--Yes
Live Chat Basics
Click-to-Chat YesYesYes
Social Network Integration YesYesYes
Pre- & Post-Chat Surveys YesYesYes
Personal Canned Messages YesYesYes
Push Pages YesYesYes
File Transfer YesYesYes
Agent Roles YesYesYes
Instant Canned MessagesYesYesYes
Customizable Buttons & Chat Windows BasicCompleteComplete
Proactive Chat Invitations1 Trigger3 TriggersUnlimited
Agent Surveys-YesYes
Agent & Chat Rating-YesYes
Sales Conversion Tracking-YesYes
Click-To-CallYesYesYes
Shared Canned Messages--Yes
Transcript Forwarding (Web/SFTP)--Yes
Content Targeting--Yes
Visitor Monitoring
Real-Time Visitor Tracking Up to 500 VisitorsUnlimited VisitorsUnlimited Visitors
Real-Time Visitor Dashboard YesYesYes
Visitor Page Navigation History YesYesYes
View Previous Chats & Survey Submissions YesYesYes
Advanced Geo-Targeting -YesYes
Workflow & Routing
Skill-Based Routing 2 Agent Groups5 Agent GroupsUnlimited Groups
Agent Scheduling -YesYes
Advanced Workflow--Yes
Queue-Based Routing --Yes
Bulk Chat Mode
Bulk Chat Availability-YesYes
Live Chat Performance Management
Chat Shadowing YesYesYes
Pre-Chat Survey A/B Testing-YesYes
Automated Pre-Chat Answers-YesYes
Response Rating (Individual Chat Lines) -YesYes
Coaching -YesYes
Management Chat Review, Training & Feedback-YesYes
Canned Message A/B Testing --Yes
Canned Message Auto-Suggestion--Yes
Personas
Persona Insights-YesYes
Customer Segmentation & Personas-5Unlimited
Reporting
Real-Time Dashboard & Newsfeed YesYesYes
Chat Transcripts Stored 1 yearForeverForever
Export Reports (Excel, PDF, Word, email)YesYesYes
Scheduled Reports -YesYes
Standard Reporting-YesYes
Advanced Contact Center Reporting--Yes
Integrations
Social Network Integrations YesYesYes
CRM Integrations 111
Google Analytics IntegrationYesYesYes
Google TranslateYesYesYes
Premium Integrations-YesYes
Platforms
All Modern BrowsersYesYesYes
iOSYesYesYes
AndroidYesYesYes
Windows ClientYesYesYes
Developer API Access
API Access AvailableYesYesYes
Security
256-Bit SSL SecurityYesYesYes
Role-Based Security YesYesYes
IP Address Blocking (By Agent) YesYesYes
Sensitive Data Masking -YesYes
Single Sign-On (Okta)--Yes
Enterprise Password Management --Yes
Enterprise Data Retention Management ---
Administrative Audit Logging & Reporting ---
Success Management
Email SupportYesYesYes
Phone Support-YesYes
24/7 Emergency Support---
Customized Training---
Success Manager Access---
Success Reviews---
Service Level Agreement (SLA)---
Redlined EULA---
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