Live Chat Solutions

Pricing & Features Copy

What does live chat software cost? At Velaro, we’re committed to providing more than the lowest priced product. Our enterprise customers rely on us to deliver true value – improved agent productivity, reduced cart abandonment and increased loyalty. Our fair and flexible monthly pricing gives you the tools to thrill users and create brand evangelists.

StarterSmall BusinessProfessionalEnterprise
$19.95/user $64.95/user $149.95/user Get Custom Pricing
Up to 4 AgentsUnlimited AgentsUnlimited AgentsUnlimited Agents
500 Visitors/MonthUnlimited VisitorsUnlimited VisitorsUnlimited Visitors
1 Proactive Chat Trigger3 Proactive Chat TriggersUnlimited Chat TriggersUnlimited Chat Triggers
Basic IntegrationsPremium IntegrationsPremium IntegrationsPremium Integrations
Email SupportPhone/Email SupportPhone/Email Support24/7 Emergency Support
256-bit SSL Security256-bit SSL SecurityEnterprise SecurityEnterprise Security
Standard Performance ManagementAdvanced Performance ManagementAdvanced Performance Management
5 Visitor PersonasUnlimited PersonasUnlimited Personas
SLA/Redlined EULA
* This plan has a max of 4 paid licenses
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Detailed Pricing & Features

All Velaro packages include a robust set of live help and click-to-chat features, options and integration points. From the most basic functionality to advanced Live Chat Performance Management capabilities, we pride ourselves on offering the industry’s most complete and advanced live help platform.

STARTERSmall BusinessProfessionalEnterprise
$19.95$64.95$149.95 Get Custom Pricing
Package Details
Price $19.95/user$64.95/user$149.95/user$299.95/user
Maximum Paid Licenses4UnlimitedUnlimitedUnlimited
Unlimited Named Accounts-YesYesYes
One Free Administrative License--YesYes
Live Chat Basics
Click-to-Chat YesYesYesYes
Social Network Integration YesYesYesYes
Pre- & Post-Chat Surveys YesYesYesYes
Personal Canned Messages YesYesYesYes
Push Pages YesYesYesYes
File Transfer YesYesYesYes
Agent Roles YesYesYesYes
Instant Canned MessagesYesYesYesYes
Customizable Buttons & Chat Windows BasicCompleteCompleteComplete
Proactive Chat Invitations1 Trigger3 TriggersUnlimitedUnlimited
Agent Surveys-YesYesYes
Agent & Chat Rating-YesYesYes
Sales Conversion Tracking-YesYesYes
Shared Canned Messages--YesYes
Transcript Forwarding (Web/SFTP)--YesYes
Content Targeting--YesYes
Visitor Monitoring
Real-Time Visitor Tracking Up to 500 VisitorsUnlimited VisitorsUnlimited VisitorsUnlimited Visitors
Real-Time Visitor Dashboard YesYesYesYes
Visitor Page Navigation History YesYesYesYes
View Previous Chats & Survey Submissions YesYesYesYes
Advanced Geo-Targeting -YesYesYes
Workflow & Routing
Skill-Based Routing 2 Agent Groups5 Agent GroupsUnlimited GroupsUnlimited Groups
Agent Scheduling -YesYesYes
Advanced Workflow--YesYes
Queue-Based Routing --YesYes
Bulk Chat Mode
Bulk Chat Availability-YesYesYes
Live Chat Performance Management
Chat Shadowing YesYesYesYes
Pre-Chat Survey A/B Testing-YesYesYes
Automated Pre-Chat Answers-YesYesYes
Response Rating (Individual Chat Lines) -YesYesYes
Coaching -YesYesYes
Management Chat Review, Training & Feedback-YesYesYes
Canned Message A/B Testing --YesYes
Canned Message Auto-Suggestion--YesYes
Persona Insights-YesYesYes
Customer Segmentation & Personas-5UnlimitedUnlimited
Real-Time Dashboard & Newsfeed YesYesYesYes
Chat Transcripts Stored 1 yearForeverForeverForever
Export Reports (Excel, PDF, Word, email)YesYesYesYes
Scheduled Reports -YesYesYes
Standard Reporting-YesYesYes
Advanced Contact Center Reporting--YesYes
Social Network Integrations YesYesYesYes
CRM Integrations 111Yes
Google Analytics IntegrationYesYesYesYes
Google TranslateYesYesYesYes
Premium Integrations-YesYesYes
All Modern BrowsersYesYesYesYes
Windows ClientYesYesYesYes
Developer API Access
API Access AvailableYesYesYesYes
256-Bit SSL SecurityYesYesYesYes
Role-Based Security YesYesYesYes
IP Address Blocking (By Agent) YesYesYesYes
Sensitive Data Masking -YesYesYes
Single Sign-On (Okta)--YesYes
Enterprise Password Management --YesYes
Enterprise Data Retention Management ---Yes
Administrative Audit Logging & Reporting ---Yes
Success Management
Email SupportYesYesYesYes
Phone Support-YesYesYes
24/7 Emergency Support---Yes
Customized Training---Yes
Success Manager Access---Yes
Success Reviews---Yes
Service Level Agreement (SLA)---Yes
Redlined EULA---Yes
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