Velaro, a leading provider of enterprise-grade website live chat software, is pleased to announce the capability to integrate with chatbots from Motion.AI. The integration requires initial chatbot setup to allow an engagement to be transferred from a virtual agent to a live chat agent, when applicable.
“We are very excited to allow for integration of our live chat software with chatbots,” said Eric Warth, director of product management, Velaro. “It’s important for companies these days to be where their prospects and customers are and to offer technology that enables those customers to choose how they want to interact with the company. Companies’ technological ecosystems need to reflect that openness and variety, so we are thrilled to be working with Motion.AI to provide another option for Velaro users to interact with their customers in a personalized way – on their terms. ”
To get started with chatbots, visit Motion.AI.
Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.