Velaro, a leading provider of enterprise-grade website live chat and messaging software, is pleased to announce its growth with the addition of Martha Arciszewski.

Arciszewski, who joins the team as customer success manager, will be responsible for implementing programs to equip customers with individualized knowledge, support, and engagement to help them continuously improve their respective team’s performance.

“When it comes to our customers, we don’t settle at satisfaction,” said Jeff Mason. “Velaro strives to go above and beyond to bring a superior customer experience – and Martha will be a leading force in that effort while also serving as clients’ advocates as we continue to refine our offerings to best serve their needs. Her enthusiasm and commitment to excellence paves the way for lasting relationships.”

Arciszewski previously worked as a resource coordinator for Meridian International Center after leading metrics and analytics for customer support at Social Solutions, a SaaS provider. Other relevant work history includes experience research for Smithsonian Institute and business operations for Craft Coffee. She holds a bachelor’s degree in Anthropology from American University.

Any customer inquiries can be referred to Martha at: Martha@velaro.com.

About Velaro

Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.

For more information, visit velaro.com or follow the company on LinkedIn, Twitter, Google+ and Facebook. Schedule a live demo of Velaro Live Chat here.