Velaro makes it easy to get the information you want. Each report within the Velaro console offers several features for narrowing results and retrieving specific data.

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From left to right, the icons above refer to the following features:

  1. Date Range
  2. Search by Keyword
  3. Filters
  4. Group By
  5. Export
  6. Email
  7. Scheduled Reports
  8. Primary and Secondary Range Filters

    1. Date Range

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The Date Range option allows you to select from a pre-set number of date ranges (e.g. the last 30 days) or to insert a specific range of dates.

2. Search by Keyword

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Need to find all the chats from someone with a particular email? Or all chats where users mention a particular item number? The Search by Keyword feature allows you to search several different fields within the report for keywords.

3. Filters

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Filter options vary by report. The available options will allow you to narrow the report results to exclude specific information or to pull the report statistics by Group or Agent depending upon the report.

4. Group By

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The Charting function allows you to view the graphical data in a variety of formats. Group by hour, day, week, month or year.

5. Export

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All reports can be exported in several formats: HTML, PDF or Excel.

6. Email

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7. Scheduled Reports

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You can schedule any report to be sent via email on a specific frequency. Insert email addresses, the date range of the report, the frequency you wish to receive the report, and schedule its delivery.

Unsubscribe

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Want to unsubscribe from a report? Go to the top right hand corner of your screen and click on your profile image. Choose Profile from that menu, select the Subscription tab, and then simply put the scheduled report in the trash can.

8. Primary and Secondary Range Filters

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Primary and Secondary Range Filters allow you to filter your report results by time of day and day of the week.