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    Health Care & Pharma Live Chat Solutions

    Deliver rapid, confidential responses to customers and find creative ways to facilitate real-time research collaboration.

    Velaro live chat empowers the health care, pharmaceutical and medical insurance industries to advance patient-care innovation with secure, confidential and instant chat services – and boosts personnel productivity, too.

Live Chat, HIPAA, and the Business Associate Agreement (BAA)

If your organization handles personal health information (PHI), you likely need to comply with HIPAA. As a service provider, Velaro enters into a BAA with HIPAA-covered entities, certifying that Velaro protects PHI in accordance with HIPAA guidelines.

Live Chat & HIPAA

Live chat has become a mainstream asset for savvy businesses across industries – and health care is no exception. If you’re handling health information and are a covered entity under HIPAA, compliance should prompt some additional considerations as you vet live chat platforms.

Download Our Live Chat & HIPAA White Paper

Reliable Live Chat for the Most Important Questions

When medical insurance companies and health care providers need to connect with patients – or when pharma organizations need to connect researchers – they consistently trust Velaro. Why? For more than a decade, we’ve provided companies in the health care and pharma spaces with live chat software that works reliably and keeps critical information absolutely secure. When getting it wrong isn’t an option, Velaro is the only option.

Unparalleled Uptime & Reliability

When a patient, customer or researcher needs to reach someone, they can’t wait. With Velaro, you never need to worry about whether your live chat system will be available. With rock-solid application architecture, a team of developers on standby and best-in-class hosting, we offer the live help industry’s best uptime. Don’t believe us? You can check for yourself.

Featured Blog Post

3 Ways Healthcare Leaders Can Protect ePHI

Lost or stolen laptops, hackers, identity theft, malfunctioning computers. If your organization handles electronic protected health information (ePHI), these are just a few of the risk factors that could impact the security of your operations. In fact, the HIPAA Security Rule requires organizations that qualify as covered entities to establish security measures that reduce risks to…

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Featured Case Study

Kindred Healthcare & Velaro

When you or a loved one require services beyond what a hospital can offer, there are often questions that keep you up at night. Fortunately, Kindred Healthcare’s Support Center, backed by Velaro live chat, is there 24/7 to help get you the answers you need. In business for over 30 years and named a Most…

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Trusted by the Health Care Industry

From confidential, HIPAA-compliant customer service to collaboration tools and more, Velaro makes secure, reliable live chat attainable, approachable and manageable for physician groups, medical insurance companies and research teams across the globe.

See a Demo Today