Your customers have questions. If they can’t get them answered easily, they’ll be buying from someone else. Your agents need to be one click away, armed with a 360-degree view of the customer and ready to help. That’s the power of Velaro.
With Velaro live chat, agents can easily recommend complementary products and present customers with deals and options when they’re most likely to buy. Reach out proactively based on any criteria you set, or simply offer visitors the option to connect with your team. Say goodbye to abandoned carts and confused customers, and say hello to bigger orders and increased sales volume.
Velaro comes pre-integrated with leading eCommerce tools and applications, including Magento, Salesforce, NetSuite and Desk. Instantly see a full history of a customer’s interactions with you, and push post-chat data to your system of record. It’s live help software that fits into your workflows and technology ecosystem from Day 1.
With Velaro, your customers’ sensitive data is completely secure. Credit card numbers can be obscured, full audit trails are available and everything is protected by 256-bit SSL security and hosted in the Microsoft Azure cloud. Your customers trust you – and you can trust us.
A leading provider of skincare products in brick and mortar stores and online, AHAVA US needed live chat software that would integrate with Magento, their ecommerce platform. You can read more about AHAVA US’ story here. In addition to the live chat integration with Magento, it involves fast chat agent onboarding and continuous improvement in…Read More
Did you know that proactive chatters are six times more likely to buy than an average website visitor? This guide shows you how to: Implement proactive chat based on established best practices Knowing when and how to instigate a proactive chat can mean the difference between gaining and losing your customers. Increase your site’s conversions…Read More
From reducing cart abandonment to creating a higher performing customer service team, Velaro makes progressive live chat attainable, approachable and manageable for leaders in eCommerce across the nation.