Founded in 2000, Velaro is the leading provider of live chat software built to support the unique needs of enterprise customers. Every day, top names in eCommerce, higher education, health care, financial services and more depend on our solutions to engage website visitors, deliver stellar service and drive customer satisfaction and loyalty.
At Velaro, our goal is to help you leverage live chat as part of your daily workflow. Live chat is no longer just a doorbell on your website – it’s a proactive sales and customer engagement driver, with highly measurable results. You won’t “outgrow” Velaro; we offer the features and personal support necessary to get the most out of your live help investment.
We pride ourselves in transparency and stability. That’s why we offer SLAs and other contractual agreements that spell out exactly what you’ll pay and what you’ll get. There’s no bait-and-switch, and no variable pricing based on usage. You pay for Velaro, and you get Velaro – period.
We don’t just offer live chat software. We make live chat work for you. To wit, our Performance Management capabilities are unlike anything the industry has ever seen. Managers can direct and assist agents in real time with chat shadowing, or review transcripts and reports after the fact to look for coachable moments. Customers can provide feedback on entire chats, or even individual responses. Track conversions and sales data to definitively determine ROI. Only Velaro gives you the tools to Make Every Chat Better Than the Last.™
Of course, live chat doesn’t exist in a vacuum. Our robust integration capabilities allow the Velaro platform to exist seamlessly in nearly any IT ecosystem. We integrate with leading ticketing systems, CRMs, marketing platforms, content management systems and more – in many cases, even more tightly than built-in solutions.