Why Choose Velaro?
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Reliability
Velaro provides over 99.98% uptime. Live help service directly effects your company’s performance and downtime is not acceptable. All Velaro servers are hosted at Tier-1 facilities with multiple redundant systems, networking, and hardware.
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Proven Success
As a “first in” live help company, Valero’s been providing stable service for over eight years. Just ask our customers. They’ll tell you we’re a battled hardened, worthy partner. Those companies that cannot or will not share their track record of success are easy to uncover. We’re proud of our record…and so are our satisfied customers.
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Enterprise Ready
Velaro provides rich support for companies with one agent or 500 agents. Our enterprise class agent routing services, call-center quality statistics, management reporting and un-paralleled customization options make Velaro the stand out favorite.
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Best of Breed
Velaro focuses specifically on providing award winning live help services. And for your company, flexibility is key. With the understanding that you are most likely adding live help to your cadre of sales and support tools, Velaro doesn’t force you to switch out existing software simply because you want live help. Velaro integrates seamlessly, with no need to pay for things you already have.
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Security
With Velaro, your information is secure. All services are secured by both physical and technological systems to protect your information. Chats and transactions can be encrypted using 128-bit SSL (secure socket layer) standards. We also use state of the art firewalls and other third party services to provide reliable, safe, and trusted interactions between you and your customers. Financial institutions, government organization’s, and healthcare facilities all entrust their online live help services to Velaro’s secure solution.
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Client Strength
Why worry about choosing the right live help vendor when so many have already done the leg work for you? Organizations like LG, Blue Cross Blue Shield, Toro, T-Mobile, Improvements Direct, Skillsoft, American Bath Factory, Epicor and Livemercial have already done it for you. Each day we facilitate thousands of chats and provide a real-time view into millions of website visitors for our customers.
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Professional Services
Velaro provides free training and setup services to all customers, including direct end-user training to your agents, or “train the trainer”. We also help our customers get up and running by learning exactly how your business wants to implement live help service. We’ll configure Velaro specifically to your needs.
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Pricing
Velaro is committed to providing you the most value for your dollar. No other vendor offers the level of functionality you’ll find with Velaro at such a competitive price. Versus the competition, Velaro’s prices are typically 30% less than anything you will find in the market today.
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Customer Service
Velaro provides unparalleled customer support. Unlike many of our smaller competitors who are impossible to reach (and never return your calls), you can reach Velaro during normal business hours via e-mail, chat, or our toll-free telephone number. And unlike many other vendors, Velaro does not charge extra for customer service calls. During business hours we promise a 1-hour response time to all customer questions. Larger organizations that require 24/7 access to a Velaro representative are assigned a personal technical support manager, with direct access to their personal contact information for 24/7/365 immediate support.
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Software Service
When you consider all of the above reasons to use Velaro, just think of how much it would cost to install, manage, and support your own in-house live help application. Some of our competitors only sell you the software. They know providing a top-notch product, as well as the infrastructure required to support it is something only a select few companies like Velaro can deliver.
