Getting Started
Guides
Administration Guide
Learn to set up and navigate the chat control panel with the Administration Guide.
DownloadAgent Desktop Guide
The Agent Desktop Guide provides in-depth instruction for every feature of the agent desktop.
DownloadChat Message Placement Guide
Learn to strategically place chat live chat messages with the Chat Message Placement Guide.
DownloadChat Window Skinning Creation Guide
Learn to create custom chat window skins with the Chat Window Skinning Creation Guide.
DownloadNetsuite Integration
The Netsuite Integration Guide explains how to integrate your Velaro account with Netsuite
DownloadQuick Reference Guide (English)
The Quick Reference Guide provides a labeled visual reference for every feature in the agent desktop.
DownloadQuick Reference Guide (Spanish)
The Spanish Quick Reference Guide provides a labeled visual reference for every feature in the agent desktop.
DownloadQuick Start Guide
The Quick Start Guide provides essential information to get your Velaro account up and running.
DownloadSalesforce Integration Guide
The Salesforce Integration Guide explains how to integrate your Velaro account with Salesforce.com.
DownloadSet Up Guides
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