Velaro Guides
Agent Desktop Quick Reference Guide
This Quick Reference Guide provides a labeled visual reference for every feature in the agent desktop.
Download the Agent Desktop Quick Reference Guide here.
Quick Start Guide
The Velaro Quick Start Guide provides you with the essential information you need to quickly and easily get your Velaro account up and running.
Download the Quick Start Guide here.
Agent Desktop Guide
The Agent Desktop Guide provides you with the essential information you need to quickly and easily get started with the Velaro Agent Desktop. Unlike, the Agent Desktop Quick Reference Guide, it provides in-depth instruction on every feature in the agent desktop.
Download the Agent Desktop Guide here.
Salesforce Integration Guide
The Velaro Salesforce Integration Guide provides you with the essential information you need to quickly and easily get your Velaro account integrated with Salesforce.com.
Download the Salesforce Integration Guide here.
Agent Desktop Quick Reference Guide (Spanish)
This Spanish Quick Reference Guide provides a labeled visual reference for every feature in the agent desktop.
Download the Spanish Agent Desktop Quick Reference Guide here.
Chat Window Skinning Creation Guide
With Velaro’s skinning engine, you have total control over how each of forms is presented to your visitors: you control the layout, colors, images, window sizes, font types, and much more! The Velaro Chat Window Skinning Creation Guide provides you with the essential information you need to quickly and easily get started with Velaro skinning.
Download the Chat Window Skinning Creation Guide here.
Chat Message Placement Guide
One of the most important aspects of any successful live chat implementation is where you place the message indicating that live chat is available.
Click here to download a best practice guide on where to place your chat messaging.
Administration Guide
The Administration Guide provides you with the essential information you need to setup and navigate the Velaro Control Panel.
Download the Administration Guide here.