The Top Choice for Top Websites
If your organization requires the most robust features and capabilities, Velaro’s enterprise solution has been proven and hardened by some of the biggest names in e-Commerce. Our click-to-chat and click-to-call service has been specifically designed to support high volume, large call centers.
Velaro understands the issues facing enterprise business. That is why we promise proven reliability and the most robust security standards to our enterprise customers. Large multi-agent organizations like LG, Blue Cross Blue Shield, T-Mobile, Toro, American Bath Factory, Livemercial, NASA Federal Credit Union, Herbalife, and Health.org have trusted us to provide them with the best live help available.
With Velaro you get all the uptime, security, large multi-agent support, and call-center quality reporting you will ever need.
99.98% Uptime, All the Time
Velaro’s Enterprise live chat software guarantees a 99.98% uptime, allowing you to provide superior customer support via Web-based chat application without compromising reliability, security or quality. At Velaro, our focus is our customers. We’re here to make sure your needs are met. Velaro also offers a service license agreement for those customers that require one.
Industry Leading Security
Velaro’s services provide a number of advanced options for organizations that require the upmost secure environments. Velaro’s enterprise chat services are also hosted in a SAS-70 Type II data center.
Large Multi-Agent Support
We are fortunate to serve many of the world's top Internet Retailers and Fortune 500 companies. These organizations staff their sites with 50 to 100 or more agents in order to serve a huge volume of daily visitors. In order to provide this level of support, your solution must contain the features, stability and security specifically designed to deal with large-volumes of inbound chats. Velaro’s solution is built for scalability. So, as your live help needs grow, we are there to grow right along with you.
Call Center Quality Reporting
Our service allows you to track and measure every aspect of your online business, including comprehensive account-level and agent-level utilization reporting, customer wait times and satisfaction, and of course conversion tracking that helps you show how much live help is actually helping you convert your browsers in to buyers.
More Than 10 Years Experience
Velaro has been setting the industry standard as a live help and live chat service provider for more than 10 years. We have proven success in the live help industry and have won numerous awards for our state-of-the-art technology and superior customer service.