Live Support Software
Keep existing customers happy, eliminate sales barriers and avoid PR nightmares with live support software. It's easy, effective and saves you and your customer's time and money.
Avoid PR Problems and Keep Customers Happy
When someone has a problem or a question, they want the answer now. They don't want to wait days or even hours for an email that may or may not satisfy their needs. And if they're getting irritated or upset, this can be the final ingredient in a recipe for disaster.
With live support software from Velaro, you can communicate directly and privately with the customer, the moment the problem arises. You'll get the information you need, when you need it, and defuse frustration.
Save Your Business Time and Money
Support isn't just a hassle for customers. It also eats up a large portion of you or your staff's valuable resources that could be better spent elsewhere, like innovating better ways to do business. By using intuitive, intelligent live support software from Velaro, you can get instant access to a wealth of customer information, including purchase history and CRM details.
With this kind of power at your fingertips, you'll always know who you're dealing with, what products they have, and what other products or troubleshooting steps have already been tried. Support staff can get to the root of the problem faster, avoid repeating instructions, and eliminate the need to answer the same questions multiple times. To make support communications even more effective, staff can easily share information on each customer and efficiently escalate and transition issues to other reps for resolution to give your company the best possible chance at success. And, because support staff is aware of the customer's needs, they can offer appropriate upsells and solutions!
Keep Information Secure and Still Share It With Those Who Need It
Along with all the information you collect through support chat software comes great responsibility. You have to be able to share this information with those who need it, but keep it out of the hands of those who don't. This calls for customizable security options, and Velaro offers you just that.
With just a few clicks, you can easily determine who can access and email transcripts of the chats, whether they're archived or deleted immediately, who can access those archives, disable agent-to-agent chats, and much, much more. You're in full control of your data and can customize Velaro's support software to meet your unique needs.