Increase Conversions and Optimize Your Customer Experience with Live Chat
Online retailers often struggle to bring the personal customer service found in a brick and mortar store onto their websites. What if your business could combine the convenience and ease of online shopping with the friendly, personal service enjoyed in a traditional shopping experience? Now you can give your customers the best of both worlds, delivering a more engaging and consistent shopping experience using Velaro's live chat software.
Our live chat software provides an instant line of communication for your customers to reach you when it matters most. With the special features Velaro offers, you can proactively reach out to your customers whenever they need you most. By engaging them at the right time, you can more effectively convert window shoppers into buyers. For example, inviting your customers to a live chat conversation within the first 30-60 seconds of the visitor's arrival on your site is an excellent way to roll out the welcome mat and let them know that you're available to meet their needs. Velaro's Live Chat software makes the proactive live chat invitation process easy—live chat customer service reps can manually trigger a live chat invitation, or the system can be set to automatically issue a live chat invitation based on flexible rules, customized to meet your needs.
Adding Velaro's live chat application to your website gives both new and return visitors peace of mind. Simply seeing the “click here to chat” option gives customers a sense of comfort and trust, because they know that assistance and buying advice is instantly available. And because Velaro's Live Chat is served via a SaaS (Software as a Service, or “cloud”) platform, your site visitors won't have to worry about downloading software or installing anything—they'll be able to quickly and easily get answers to their questions without frustrating software concerns.
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