Enterprise Businesses
The Top Choice for Top Web Sites
If your organization requires the most robust features and capabilities, Velaro’s enterprise solution has been proven and hardened by some of the biggest names in e-Commerce. Our click-to-chat and click-to-call service has been specifically designed to support high volume, large call centers.
Velaro understands the issues facing enterprise business; that is why we promise proven reliability and the most robust security standards to our enterprise customers. Large multi-agent organizations like LG, Blue Cross Blue Shield, T-Mobile, Toro, American Bath Factory, Livemercial, NASA Federal Credit Union, Herbalife, and Health.org have trusted us to provide them with the best live help available.
With Velaro you get all the uptime, security, large multi-agent support, and call-center quality reporting you will ever need.
99.98% Uptime, All the Time.
Velaro’s Enterprise live chat guarantees a 99.98% uptime; allowing you to provide superior customer support via web-based chat without compromising reliability, security or quality. Not only do we guarantee a 99.98% uptime on all chats, but Velaro also guarantees our service will be available when you need it. At Velaro, our focus is our customers. We’re here to make sure your needs are met. We will provide advanced notice whenever possible for maintenance and upgrades and dedicated technical support 24 hours a day, every day of the year. Velaro also offers a service license agreement for those customers that require one. To see a general overview of our agreements, you can download Velaro’s sample SLA PDF file.
Security
Velaro’s services provide a number of advanced options for organizations that require the upmost secure environments. Velaro’s services are also hosted in a SAS-70 Type II data center. For more information on our Enterprise quality security options, view our Enhanced Security page.
Large Multi-Agent Support
Velaro’s service was built with the large enterprise in mind. Many of our customers are the world’s top Internet Retailers, who staff their click-to-chat solution with over 50 agents at the same time. In order to provide this level of support, your solution must have special features built specifically to deal with large-volumes of inbound chats. Velaro’s solution provides exactly these kind of features that you won’t find anywhere else. For more information on our multi-agent support options, view our Advanced Routing page.
Call Center Quality Reporting
Velaro’s reporting capabilities are unmatched in the industry. Our service allows you to track and measure every aspect of your online business, including comprehensive account-level and agent-level utilization reporting, customer wait times and satisfaction, and of course conversion tracking that helps you show how much live help is actually helping you convert your browsers in to buyers. For more information our call center quality reporting, view our Call Center Reporting page.
Over 7 Years Experience.
Velaro has been setting the industry standard as a live help and live chat service provider to for over 7 years. We have proven success in the live help industry and have won numerous awards for our stat of the art technology and superior customer service.
