Surveys

Velaro’s survey management feature lets you collect customer feedback and review it in real-time with a centralized data management solution. Survey management keeps all your survey data in one place, making it easier to create and edit surveys to place throughout your website as well as learn from the data you collect. Our survey management is fully integrated with our live chat service and allows you to customize pre-chat surveys, post-chat surveys, not-available contact forms and exiting-queue contact forms.

Survey Mangement

Standalone HTML Surveys

Create independent standalone surveys and place them anywhere on your website.  Use our surveys to collect customer information, your “Contact Us” pages, customer satisfaction surveys, etc.  You name it, Velaro’s Survey Management system has the ability to design iyour own custom surveys, collect data from your website visitors, and report on that data with our powerful Reporting Engine

E-Mail Surveys

Create surveys to embed and send with your company e-mails.

Integration

Link surveys directly to your live help web forms.

Customization

Control the exact look and feel of each survey.

Activity

Mark surveys as active or disabled.

Groups

Organize surveys into common groups.

Frequency

Let visitors answer a survey as many times as they want, or just once.

Visitor Tracking

Track visitor data along with each survey response.

Instant E-Mail

E-mail all survey responses to a specific address.

Random Survey

Display random surveys and weight each survey based on desired frequency.

Scheduled Surveys

Schedule when a survey is displayed to your visitors.

Comprehensive Survey Reporting

View rich reports that show you each individual response or grouped submissions. All reports have powerful charts that quickly let you view your customers’ responses.