Shared Premade Messages

Shared Premade Messages

With shared premade messages agents minimize typing and push a consistent corporate message to visitors without making them wait. Pre-made messages may contain embedded HTML, embedded images, or links to downloads, FAQ’s and web pages.

Call Centers

Remove the need for agents to be fully knowledgeable in every area of the company’s expertise.

Message Categorization

Categorize pre-made messages, then arrange by department and all updates will replicate to all agents.

Push Pages

Store URL’s to downloadable files, specific knowledge-base entries, or any URL an agent would like to push to a visitor.

Ordering

Organize and display all of your shared premade messages and categories to your agents in a specific order.