Custom Integration

In today’s competitive and dynamic business environment, applications and Integrated Collaboration environments have become imperative for organizations that need to maintain their competitive advantage. Velaro’s Application Integration allows you to link all your different applications together.

Application Integration

Easily Extend the Velaro Agent Desktop

Using simple URL based parameter set up, you can extend the Velaro desktop to display custom web pages that display visitor information directly from your third party applications.   The Velaro Desktop application lets you add new “application tabs” though a simple set up process that does not require any programming.  Take a look at this example of the the application extention and tie in to a popular e-Commerce storefront application, aspdotnetstorefront:

Pass Custom Information Into Velaro

For example you can pass in log-in IDs of people accessing your website into the Velaro desktop agent.

Integrate 3rd Party Web Services

You can immediately track users by their IP address and match that to your 3rd party tool, such as Netsuite or SalesForce, providing you real-time access to users account information.

Post-Chat Actions

Chats can be exported directly into XML for any custom or 3rd party tools. Additionally the XML can be posted to an HTTP address.