Click to Call

Velaro prides itself on offering the most robust and fully integrated Click-to-Call service in the live help industry. Unlike our competitors, we do not force you to use Velaro’s VOIP to connect the calls.  Velaro’s click-to-call capabilities are fully integrated in to a number of leading, best-of-breed VOIP providers, so you can select the solution that works best for you.   Just see who we are integrated with:

Click-to-Call offers you an alternative mode of communicating with your online visitors.  Fully integrated with Velaro’s workflow and agent workflow rules, enabling click-to-call lets your customers simply click a button on your website, and immediately Velaro will identify the proper agent and connect the call.

Click-to-Call

How It Works

Click to Call works much like our web based live chat (link to Live Chat overview page). All you have to do is place a link on your web page and visitors can get an automatic phone call from one of your agents.

Bridging the Gap

If an agent has conferencing enabled, we will automatically bridge the call between the agent and user, connecting them simultaneously. If conferencing is not enabled, the call request will be sent to an agent and an agent can then call the visitor back.

Just Like Chat

Click-to-Call also comes with all the features of our live chat service and is integrated with all of our work flow capabilities, such as auto routing, queuing, and more. Pre-call and post-call surveys are standard with our Click-to-Call service allowing you to track the effectiveness of your agents along with all the reporting you receive with our Click-to-Chat service.