velaro

Velaro's Live Chat

 

Velaro's cutting-edge web-based live chat technology generates an alternate line of communication that directly increases sales, improves customer satisfaction, and delivers significant ROI.

 

 

Velaro's Visitor Monitoring

 

Visitor Monitoring provides real-time intelligence into your customers’ behaviors. Velaro shows you the whole picture in real-time allowing you to decide in a minutes’ notice who you want to engage and why.

 

 

Velaro's Click to Call

 

Click-to-Call gives your visitors the opportunity to request an automatic phone call from one of your online agents instead of web-based chat.

 

 

Velaro's Co-browsing

 

Co-browsing allows you to co-navigate with your visitors, leading them through pages and forms. Mirror shopping carts, form fills and much, much more.

 

 

Velaro's Routing

 

If your organization requires more than three support agents, Velaro’s advanced routing capability ensures that incoming chats are properly balanced and sent to the next available agent.

 

 

Velaro's Security

 

For over seven years Velaro has provided the most robust security in live chat with a perfect record in customer security.

 

 

Velaro's Reporting

 

Velaro’s advanced SMB reporting service allows you to access Chat Archives, Time Zone reports, report searching and account utilization. Velaro provides Call Center Reporting services as well.

 

 

Velaro's Analytics

 

Velaro's web analytics provides a hosted service to track hundreds of real-time website statistics.

 

 

Velaro's CRM Integration

 

Velaro’s CRM Integration helps you lower support costs and achieve a more organized and efficient sales process by bridging the gap between live help and CRM solutions.

 

 

Velaro's Shared Premade Messages

 

Velaro provides the ability to create and manage a repository of pre-made canned messages that are shared and available to all your agents.

 

 

Velaro's Enterprise Security

 

Velaro’s Enhanced Security solutions for enterprise organizations comprise many elements working seamlessly together.

 

 

Velaro's Enterprise Reporting

 

Velaro’s call center reporting capability provides some of the most advanced call-center level statistics avaliable today.

 

 

Velaro's Enterprise Routing

 

Velaro’s enterprise routing capability allows organizations that have many agents online at one time to set up a variety of different scenarios for receiving new chat requests.

 

 

Velaro's Web Conferencing

 

Velaro’s Web conferencing is used to conduct live meetings or presentations over the Internet.

 

 

Velaro's Application Integration

 

Velaro’s Application Integration is the process of linking your other applications to Velaro in order to realize financial and operational competitive advantages.

 

 

Livefluence Behavioral Targeting

 

Modify what different visitors see when they visit your website based on what you know about them. Livefluence’s Behavioral Targeting provides over 40 visitor attributes which allow you to build simple to very complex content targeting rules.

 

 

Livefluence Progression Analytics™

 

Know what your customers are seeing, where they are going, and most importantly, which order of events leads to the most sales! Progression Analytics™, an industry-first, is the only multi-step conversion tracking tool.

 

 

Livefluence Customer Segmentation

 

Livefluence allows our customers to set up customer categories, and then define rules and triggers that will be used to place each visitor within a specific category.