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Business Basic
Smart Business
Enterprise Omni
Instant Personalized Pricing
Click-to-Chat Yes Yes Yes
Click-to-Call No No Yes
Simple Quick-Start Wizard Yes Yes Yes
Pre & Post Chat Surveys Yes Yes Yes
Basic Branding & Customization Yes Yes Yes
Dept & Skills Based Routing Yes Yes Yes
Customizable Buttons & Chat Windows Yes Yes Yes
Premade Messages Personal Personal & Shared Personal & Shared
Push-Page & Agent-to-Visitor File Transfer Yes Yes Yes
Advanced Branding & Templating No Yes Yes
Co-Navigate Website with Visitors No Yes Yes
Advanced Workflow & Queue Based Routing No No Yes
Remote Desktop Session No No Yes
Standard Reporting Yes Yes Yes
Comprehensive Survey Reporting Yes Yes Yes
Multi-Step Conversion Tracking No Yes Yes
Advanced Contact Center Reporting No No Yes
Third Party Integration  
Google Analytics Yes Yes Yes
Google Translate No Yes Yes No Yes Yes No Yes Yes
Microsoft Dynamics No Yes Yes
Sugar CRM No Yes Yes
Zendesk No Yes Yes
GetSatisfaction No Yes Yes
Vonage No No Yes
Twilio No No Yes No No Yes
NetApplications/HitsLink No Yes Yes
AspDotNetStorefront No Yes Yes
Real-Time Visitor Monitoring  
Real-time Visitor Page Navigation History Yes Yes Yes
Advanced Geo-targeting Yes Yes Yes
Search Engine & Keyword Reporting Yes Yes Yes
View Previous Chats & Survey Submissions Yes Yes Yes
Advanced Off-line Visitor Reporting Yes Yes Yes
Third Party Application Integration No Yes Yes
Transaction Tracking No Yes Yes
Intelligent Engagement  
Proactive Chat Rules & Triggers 1 Basic Trigger 1 Trigger Unlimited
Real-time Alerts & Notifications No Yes Yes
Advanced Proactive Chat Invitations No Yes Yes
Customer Segmentation No Yes Yes
Content Targeting No Yes Yes
Security & User Management  
256-bit SSL Security Yes Yes Yes
Role Based Security Yes Yes Yes
IP Address Blocking Yes Yes Yes
1 Free Administrative License No No Yes
Enterprise Security & Password Management No No Yes
Unlimited Named Accounts No No Yes
Custom Integration  
Automated Data Exchange to Your Apps No No Yes
Developer API Access No No Yes
Extended Desktop Integration No No Yes
Success Management  
Customer Support Access Yes Yes Yes
Customized Training Yes Yes Yes
Success Manager Access Yes Yes Yes
Success Reviews Yearly Quarterly Weekly/Quarterly/Yearly
24x7 Emergency Support No No Yes
Service Level Agreement (SLA) No No Yes
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