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With over a decade of experience in the click to chat industry, our award-winning live help platform has established itself as the trusted leader in Web-based live support. Over the years, Velaro has helped elite companies achieve a higher standard of online customer service and significant growth in online conversion.
Whether your goal is to increase online conversions or humanize customer service, piloting Velaro's enterprise live chat solution is a great way to start. During this period, you gain exclusive access to a dedicated team of Support, Implementation and Development professionals. Through our proprietary Success Management process, we work with each client to develop a tailored live chat strategy that is carefully aligned with the unique needs of your business.
With over a decade of experience, our time-tested proprietary process puts Velaro’s vast business live chat software expertise at your fingertips. We take the time to get to know your business, website, live chat objectives and keyperformance indicators. Then we develop and track measurable business goals for live chat.
By analyzing inbound chats in real-time, Velaro's Advanced Routing and Workflow service helps large, multi-agent companies manage chat volume by ensuring that incoming chats are sent to the most appropriate agent. Our flexible enterprise routing features allow organizations to set up different scenarios for receiving new chat requests based on up to 15 variables, making Velaro the perfect choice for large-scale implementations.
Velaro is the industry leader in business live chat reporting. Our reporting engine enables you to customize over 50 standard reports with vision into 100s of individual metrics. You can export Velaro reports into all common formats including HTML, PDF, XLS, CSV, Word and XML. Reporting gives complete insight into agent utilization, missed chats and transcript charts plus customer satisfaction, service level and the effectiveness of marketing campaigns.
Velaro safeguards the security of your chat data with top-of-the-line physical, network, server, application and data security. We are dedicated to the most secure infrastructure available, including ongoing threat assessment, continuous monitoring of production systems, rapid deployment of state-of-the-art security technologies, as well as a highly scalable and redundant web infrastructure. All of our software and hardware systems are fully redundant with fail-over capabilities.
Our top priority is ensuring that our business live chat software supports your existing applications. Because of this, Velaro is built from the ground up to integrate easily with leading CRMs, shopping carts and help desks right out of the box. Plus, the possibilities are virtually limitless for implementing customized solutions that transfer information back and forth with proprietary applications and third-party systems.
The most effective business live chat help strategies start with the strongest implementations. To ensure your organization achieves its goals, our Success Management Team partners with you through every stage of configuring your live help platform. From chat button placement to customized proactive invitations, pre-made messages, workflow and staffing, we’ve got you covered.
Once key performance indicators are established, our team works with you to actively monitor results with our industryleading reporting. We routinely review our data with you and identify areas of refinement to help you meet your goals.