Live Chat from Velaro Will Instantly Engage Visitors
Live chat enables your company to effectively engage website visitors in real-time and respond to their questions.
With the right software, your company will drive additional sales and improve customer satisfaction by gaining key visitor insights and instantly connecting with site visitors when they need you.
Velaro’s award-winning live chat software platform gives you everything you need to win over prospects on the web and keep customers coming back. With a robust feature set, comprehensive reporting suite, and unparalleled integration capabilities, it’s no wonder that Velaro’s live chat is selected by many of the world’s largest companies.
Read the rest of this page and discover how some of our customers are using chat software to dramatically increase web sales and profitability. If you would prefer to speak to a web conversion expert about your specific situation, click here to chat now or give us a call at 800.9.VELARO.
Live Chat Software – Popular Features:
Real-Time Visitor Monitoring
Velaro’s live chat platform comes with the best visitor monitoring technology available. This enables you to track visitors as they move through your website in real-time. By understanding virtually every aspect of visitor behavior, your agents are better equipped to understand and address visitor needs.
Intelligent Proactive Chat
Real-time engagement is all about connecting with your prospects and customers the instant they need you.
With Velaro’s powerful proactive live chat features, you can automatically invite site visitors into chat sessions based on any number of rules. These rules include shopping cart value, pages viewed, searched terms, failed transactions, and time on page, among others.
Pre-made Messages
Give your live chat agents quick access to premade answers for the most commonly asked questions. This feature enables your agents to be efficient and consistent with the information they provide visitors while engaged in chat.
Call Center Quality Reporting
Good business decisions rely on comprehensive and accurate data. Velaro is the undisputed leader in live chat reporting. Our live chat platform lets you customize over 50 standard reports with insight into hundreds of individual metrics.
You can export these reports into a variety of formats including HTML, PDF, XLS, CSV, Word, or XML. Reporting covers everything from agent utilization, missed chats, and transcript charts to customer satisfaction, service level and marketing campaign effectiveness.
Flexible Customization
With Velaro’s industry-leading skin engine, you get the ultimate tool to display your brand visually.
Develop your live chat window from a blank canvas or get some help from Velaro’s Basic Design mode. Supported languages and features include HTML, JavaScript, stylesheets, rotating banner ads and more.
Powerful Live Chat Integrations
We are focused on making sure that our live chat software complements your sales and support technologies. That is why Velaro is built to easily integrate with leading CRMs, shopping carts and help desks right out of the box. And the possibilities are nearly limitless for developing customized solutions that transfer data to and from proprietary applications and other third-party systems.
World-Class Enterprise Security
Velaro ensures the security of your chat data with state-of-the-art physical, network, server, application and data security. We are committed to the best security infrastructure available, including ongoing threat assessment, continuous monitoring of production systems, rapid deployment of the latest and greatest security technologies, as well as a highly scalable and redundant online infrastructure. All of our software and hardware architecture is fully redundant with fail-over capabilities.
Web Analytics & Conversion
Identify effective conversion paths, improve your online marketing campaigns and gain real-time insight into top metrics and other key performance indicators with Velaro’s web analytics. Plus, the analytics feature integrates with our live chat so you can identify individual web visitors and unlock powerful information about their needs and behavior.
So what are you waiting for? Signup and start chatting via live chat with your visitors before the end of the day.
Our chat expertise makes your chat experience with Velaro worry free.