We offer the support you need for your business to succeed. Contact us with questions regarding the platform itself or for tips to develop strategies. We also provide as much training as you’d like, either online or in-person, so you can feel confident in your understanding of live chat best practices.

On-Demand Personal Support
Our knowledgeable and accessible support personnel are not only experts with our software but also how to implement, use, and manage live chat most effectively. Our team of support professionals can be accessed via phone, chat, and email.
Success Management
Maximizing your live chat ROI requires proper training, appropriate use of proactive chat triggers, and establishing the right internal processes. Our success management team works with you continuously to ensure that you get the most from live chat.
Unlimited Training
We’re here to support and train you until you decide that you’ve learned all there is to learn. Training is provided via live classes and through our online knowledgebase, online community, and through video tutorials.

Full Feature List


Download our full feature list for detailed information including: chat features, monitoring & engagement, workflow & routing, customization & integrations, reporting, and security.