Seamless integration with Salesforce, Netsuite, and SugarCRM gives chat agents the ability to access and update customer records in the CRM system without leaving the chat agent interface.
Track your live chat engagement from within Google Analytics.
Integration with Zendesk makes it easy for chat agents to access support ticket information and update support tickets from within the chat agent interface.
Chat agents seamlessly access information contained within the Get Satisfaction knowledgebase. This ensures that agents have easy access to the information they need to best support their clients – without leaving the agent interface.
Seamless integration with ecommerce applications like Magento and ASO.Net Storefront allow for live chats to be conducted directly from the online shopping cart.
Velaro provides a variety of ways in which to share data with other applications. This includes Variable Passing, Automated Data Exchange, and API access.
With Avaya integration, phone calls and chats can be intelligently routed based on a support agent’s availability. For instance, an agent will not receive a chat while on a phone call and likewise, phone calls will not route to an agent engaged in a chat.
Download our full feature list for detailed information including: chat features, monitoring & engagement, workflow & routing, customization & integrations, reporting, and security.