Real-Time Visitor Monitoring
Better target and assist your site visitors by accessing real-time information about their referring URL, keyword search, and length of time on a page and more.
Pre and Post Chat Surveys
Use pre and post chat surveys to better serve your site visitors.
Net Promoter Score
Built-in Net Promoter Score (NPS) support allows you to leverage a key metric that a broad spectrum of high-performing organizations use to manage customer satisfaction levels and the willingness of their client to refer others to your organization.
Use department and skills based routing and automated chat distribution to ensure that you optimize customer and prospect interactions most efficiently.
Pre-Made & Personal Messages
Help agents avoid answering the same question multiple times. Chat Agents can create a library of canned responses from within their agent desktop. This increases overall efficiency and ensures consistent outbound communication.
Remote Desktop & Screen Sharing
From a support standpoint, the ability to access a client’s desktop and communicate via live chat simultaneously can sometimes be essential in guiding them through a technical issue.
Communicate with those who don’t speak your language – without learning the language. Our integration with Google Translate makes this effortless.
Download our full feature list for detailed information including: chat features, monitoring & engagement, workflow & routing, customization & integrations, reporting, and security.