Chat KPI and Activity Reporting
Graphically monitor chat key performance indicator trends to better understand how you can optimize chat agent performance.
Advanced Call Center Analytics
Call center analytics provides you with access to information like agent utilization, missed chats, customer wait times, service level management, and progression analytics
Sales Conversion Tracking
Monitor how site visitors progress through configurable stages as they move through your website.
Download our full feature list for detailed information including: chat features, monitoring & engagement, workflow & routing, customization & integrations, reporting, and security.