Create Your Own Surveys
With Velaro you can create pre-chat surveys that fit the look and feel of your website.
Increase Sales Conversions
Use proactive chat triggers to communicate with site visitors to answer questions, offer advice and close more deals before the visitor leaves your site.
Integration with these and other applications makes it easy for the support agent to access and update customer records to more efficiently address customer needs.
Chat In Different Languages!
Integration with Google Translate makes any chat agent multi-lingual.
Use premade messages to answer questions faster and more consistently. You can have your own premades or share premades within your department or throughout the organization.
With a glance see how your team is performing so you can determine if adjustments in staffing are needed to improve performance.
Monitor how site visitors move through your website in real-time. By the way, this is totally customizable. You can monitor any series of events you'd like.
Real-Time Event Wall
Monitor key events that occur in real-time. With this you can head-off potential issues, make fast adjustments to optimize team performance and better manage your team.
Velaro offers a wide variety of "out of the box" reports to accomodate both the needs of small organizations and large call centers.
Account Utilization Reports
View the overall performance of your entire chat team.
Agent Utilization Reports
View the overall performance of individual agents. See how productive they've been so that you can train to improve performance or adjust staffing volume.
Download our full feature list for detailed information including: chat features, monitoring & engagement, workflow & routing, customization & integrations, reporting, and security.