There are two ways to unblock visitor IP addresses.

The first way is for you to do so through the Velaro Agent Desktop.
If you have blocked an IP in error, and wish to restore the IP do the following:

1. In the Velaro agent desktop go to Tools-> Options -> Visitors
2. Select the IP address you wish to no longer block from view or from chatting.
3. Click the "Remove" button..
3. Press Apply
4. Press OK

The other way to unblock IP's, is for your administrator to unblock them in the Control Panel.

1. Log into the Control Panel with an administrative account at http://login.velaro.com .
2. Go to Set-up-> Visitor IP Blocking
2. Click Remove next to the Visitor IP that you wish to restore

This visitor will now to be able to be seen by or chat with your agents.