We are implementing the Enterprise Integration to post an XML document to our servers when a chat is completed. Due to security measures our servers are not open to all IP addresses. Is there an IP address or range that Velaro uses so we can open those to our servers?

Velaro uses a range of IP addresses when information is sent out via the Enterprise Integration and the "Post - transcript action" in the control panel.

The IP range that Velaro uses is 216.230.116.40 - 216.230.116.62 and also 216.230.116.37

If you are having our system post to a URL on your site and your system is locked down for security reasons you will need to open this range of IP addresses to allow for the post.