When looking at my visitors in the agent desktop there are symbols next to each of them, what do they mean?

In the agent desktop you will sometimes see symbols next to each visitor.

below are the sysmbols you might see.

Visiting site means just that, they are browsing your site.

Proactive chat requested means you have asked this visitor to chat, either manually through the agent desktop or automatically with the auto initiate feature enabled with the visitor monitoring script.

Proactive chat denied, means they have declined the proactive chat request.

Waiting to chat means they are waiting for an agent to answer their chat request.

Chatting means they are in a chat with an agent

Click to Call means they have initiated a click to call request and are awaiting a callback.

Visiting, has chatted previously means they have been to your site before and have also chatted with one of your agents.

Missed chat request means they tried to chat with you but were not able to, either all agents were busy or no one was online to accept their chat request.

You can also get this graphic of the symbols by right clicking on one of the symbols in the agent desktop next to the visitor.