When I open or close the Velaro app I have been getting the error message "Unable to restore saved layout" What is wrong?

When you see this error it typically means the Velaro application has been unable to update the files on your machine in the Velaro directory.

To resolve this issue please follow the steps outlined below.

1. You will need to navigate to the directory on your machine where the Velaro data files are saved. This is usually C:\Documents and Settings\[your user name]\Application Data\Velaro\5.X\
2. You may also find this by going to Help -> View Trace Data in the Velaro app. When the explorer window opens go up one level.

IMPORTANT:  Please make sure you have exited the Velaro App before going any further.

3. Delete all files in the folder except for the config.xml and the folder titled "logs"
4. Restart the Velaro application

You should no longer get the error message and should be able to log in and take chats as normal.