Proactive Chat - Reach Out to Website Visitors
Sending proactive chat invitations to visitors dramatically increases live chat activity. Agents may send these invitations manually as they monitor visitor behavior or they can be triggered automatically based on pre-set rules using Velaro’s own Livefluence technology.
Proactive chat invitations have proven to increase lead and sales conversion rates, as well as to improve customer satisfaction by answering visitor questions at the exact time of need.
Proactive Chat in Action
Utilizing Velaro's proactive chat software 1-800-GOT-JUNK increased revenue by $100,000 per month.
Our success team wants to bring these results to you!
The whole idea behind targeted, proactive chats is to offer the right website visitor the right invitation to ensure their visit is smooth and hassle free. We offer free training for you and your agents along with a best practices review of your website to evaluate where and when to utilize chat software to target your audience. Then we will make recommendations to you on what types of invitations you should use to engage your customers.
Velaro recommends waiting 30 to 60 seconds after a visitor is on a page before offering a proactive chat request. This allows your visitors time to familiarize themselves with the contents of the page. You may expect an initial response rate of anywhere from 1 to 5% for a simple proactive chat request