Chat Translation with Google Translate
No more worries about language barriers. Now your business can be truly global. We’ve taken the best chat translation service out there, Google Translate, and tied it into the best Click-to-Chat service.
Using Velaro’s integration with Google Translate, you no longer need to worry about language barriers. Your employees can speak one language while website visitors speak another and Velaro will translate each message appropriately in real-time. We can also set up specific departments to be set to certain languages. So if you have a French version of your website, you can set the Click-to-Chat language preference in that area to French, negating the need for your visitors to select a language themselves.
Google Analytics
Google Analytics is a service offered by Google that gives you rich insights into your website traffic and marketing effectiveness. Velaro’s Google Analytics feature allows you to easily and seamlessly integrate your live chat service with the Google Analytics reporting engine. Google Analytics integration is included by default with all Velaro subscription levels.
When an interactive chat takes place, Velaro sends information to Google to indicate a chat has occurred. A chat can either be classified as a visitor on your site that has clicked your chat button, or that a proactive invitation was sent manually by an agent or triggered using Livefluence.