Search the Community Before Starting a Chat Session
This integration also includes a search query as customers start a chat session to see if their question has already been answered. If so, they can immediately jump to that topic for support. If this is a new problem, the customer is instantly placed into a private chat session with a support representative.
Integrated Knowledge Base Right in the Chat
Allow your agents to easily search your community for relevant knowledge base articles, community discussions, and form postings which match your customers questions. Quickly pass links right from the chat window - allowing your customer to re-engage with your community.
Place Live Chat in Your Get Satisfaction Community
As your customers browse your community for answers and support, they can simply click to start a chat session with a support agent. Incorporate live chat into your community portal – essentially just adding another channel to “love your customers”