Custom Integration
In today’s competitive and dynamic business environment, applications and integrated collaboration environments have become imperative for organizations that need to maintain their competitive advantage. Velaro’s Application Integration enables you to link all your different applications together.
Integrate Third-Party Web Services
You can immediately track users by their IP address and match that to your third-party tool, such as Netsuite or SalesForce, providing you real-time access to users account information.
Easily Extend the Velaro Agent Desktop
Using simple URL-based parameter set up, you can extend the Velaro desktop to display custom Web pages that display visitor information directly from your third party applications. The Velaro Desktop application lets you add new “application tabs” though a simple setup process that does not require any programming. Check out this example of the application extension and tie-in to a popular e-Commerce storefront application: aspdotnetstorefront:
Pass Custom Information Into Velaro
For example you can pass in log-in IDs of people accessing your website into the Velaro desktop agent.
Post-Chat Actions
Chats can be exported directly into XML for any custom or third-party tools. Additionally the XML can be posted to an HTTP address.