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Third-Party Integration

Velaro focuses specifically on providing award-winning live help services, and for your company, flexibility is key. With the understanding that you are most likely adding live help to your cadre of sales and support tools, Velaro doesn’t force you to switch out existing software simply because you want live help. Velaro integrates seamlessly, with no need to pay for things you already have.

In today’s competitive and dynamic business environment, applications and Integrated Collaboration environments have become imperative for organizations that need to maintain their competitive advantage. Velaro’s Application Third-Party Integration enables you to link all your different applications together.

Visitor Monitoring Dashboard

Pass Custom Information Into Velaro

For example you can pass in log-in IDs of people accessing your website into the Velaro desktop agent.

Integrate Third-Party Web Services

You can immediately track users by their IP address and match the addresses to your third-party tool, such as Netsuite or SalesForce, providing you real-time access to users account information.

Post-Chat Actions

Chats can be exported directly into XML for any custom or third-party tools. Additionally, the XML can be posted to an HTTP address.

Pass custom shopping cart information about active visitors on your site, and easily display this information into the agent desktop. Your agents can then view and sort by customers with large shopping cart values and increase conversions to purchase.

 

What our customers are saying about our integrations: