Shared Pre-made Messages
One of the most useful features in live chat is the ability to quickly and easily create and access canned responses to frequently asked questions.
With Shared Pre-made Messages, agents minimize typing and push a consistent corporate message to visitors without making them wait. Shared Pre-made Messages may contain embedded HTML, embedded images, or links to downloads, FAQs, and Web pages.
Features in Action
Our customer's use Shared Pre-made Messages to streamline chat efficiency, including the following scenarios:
- Store URLs to downloadable files
- Search specific knowledge base entries
- Provide any URL an agent would like to recommend to a visitor
- Deliver sales focused pre-made messages
- Answer top 20 frequently asked questions
Shared Pre-made Messages removes the need for agents of our customers to be fully knowledgeable in every area of the company’s expertise.
Setting up pre-made messages before your launch will make your chat agents immediately efficient. Velaro recommends categorizing your pre-made messages, then arranging them by department.