Real-Time Website Visitor Monitoring
Using our built-in website visitor tracking system allows you to monitor visitors as they move through your website in real time. Our Visitor Monitoring application helps you understand traffic patterns and see the complete picture on your website. It also gives you the right tools you need to assist your website visitors in real-time.
The application allows you to customize the view inside the Velaro Desktop to include critical information that is most relevant to your business needs. You may quickly set filters to see only certain types of visitors, such as people who have high value shopping carts. Your agents can then easily identify specific visitors who could benefit from the offer of live help and could instantly deliver a proactive chat invitation for customer support.
Website Visitor Tracking Features in Action
Agents can view every detail about a visitor including:
- Browser Type
- Geo-Targeting
- DNS Information
- Current URL
- Length of Time on Site
- Visitor Name
- Source (Google, Yahoo, Bing, etc.)
- Referred By (3rd Party URLs)
- Keywords Used
- Department
- Visitor Path
- Previous Chats
- Previous Surveys
- CRM Records
- Shopping Cart Information
- Any Custom Data You Need!
Bottom line: Our Real-Time Visitor Monitoring software is the slickest in the industry. Our competitors steal ideas from it, our customers love it, and editors give us awards for it. But that wouldn’t mean anything unless it helped you and your agents. And that is what we do best.
Quickly set website visitor tracking filters to see only certain types of customers, for example, people who have high value shopping carts.
Agents can easily identify specific visitors who could benefit from the offer of live help and instantly deliver a proactive invitation.