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Administrator Control Panel

Velaro is set up and administered through a simple and easy-to-use administrative control panel.

The control panel is designed to be clear, concise, and intuitive, making every aspect of set up and managing your live chat as simple and uncomplicated as possible.

Visitor Monitoring Dashboard

Multiple Security Roles

Velaro provides role-based access to different areas of your account. Depending on agents’ security role, they are allowed or denied access to various features, administrative components, and reports.

Ultimate Control

The control panel gives administrators complete control over their live chat operators by letting them view, track, and control any operator who is signed in to the Operator Console.

Reporting At Your Fingertips

The Velaro control panel allows you to track, export, and manage every aspect of your live chat operations through more than 50 different reports with hundreds of metrics.

There is a full range of online videos that can walk you through every aspect of the control panel.

Additionally, every new account receives free administrative training where a Training Engineer will guide you through the control panel and answer any questions you may have.

 

What our customers are saying about our Control Panel: