Integrated Chat Survey to Collect Vital Customer Information
Chat surveys allow you to collect vital information about your customers and prospects. Most people understand the basic value of surveys, but the key to success lies in how one manages the data.
All chat survey information is stored in one place. You can access Velaro’s chat survey reports, view all the information you collected, and export the reports in various formats (PDF, XML, EXL, HTML, RTF, etc.) in addition to adding filters to reports and reporting on certain keywords, time periods, agents, and more.
Chat Survey Features in Action
Our customer's utilize Velaro’s chat survey management system to easily and quickly deploy surveys for:
- Pre-chat and post-chat survey to collect customer information, which may be piped directly into your CRM
- Stand alone chat surveys (contact forms, membership forms, etc.)
- Email forms
- Newsletter forms
- Any other form you need
Your marketers can send an email to your customers tonight and mention a sign-up form for those interested in a new product or service. In minutes, you can go into our survey area and create a new survey, get the code, and deploy it on your website. Best of all, Velaro hosts the chat survey for you and gives you a link for your email.
The pre-chat survey is a great way to gather information before a chat begins. Velaro recommends a maximum of five pre-chat questions for the first month. This will allow time to generate feedback and review the accuracy of data collected.