Intelligent Engagement
Target the right customer with the right content at the right time.
As with any human interaction, it is critical to make a good first impression. Velaro’s Intelligent Engagement engine is the envy of the industry because it empowers businesses to know who their customers are and what their customers probably want. With this powerful feature, you can tailor invitations to specific customer segments, make better use of your resources, and maximize the return for each website visitor, ultimately maximizing your conversion rates.
Features in Action
Before you engage a customer online, you can know the following:
- The name of the customer
- Items in the customer’s shopping cart
- Previous purchase history
- All CRM records associated with the customer
- All previous chats the customer has had for the past two years
- Current Web page
- The customer’s path from the moment they hit your website
Once the perfect visitor is identified, offer specific invitations, special offers, show or hide live chat, send agents alerts, and much more.
Remember you can use Livefluence to launch alerts to agents when repeat customers, high-value customers or any other customer segment visits your website. This will allow agents to focus on high conversion opportunities.