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More Than 50 Reports with Hundreds of Metrics

And we’re just getting started. You can schedule reports to run daily, weekly, monthly and have them packaged up in your favorite format and delivered to your inbox on a scheduled basis.

Want to change the way information is displayed on your screen? You can drag and drop any piece of information you like to a new position. Our interface is completely interactive and can be set up by you and your team to display the information you want to see, the way you want to see it.

Missed Chat Report

The missed chat report allows you to view a list of all the times a chat request was made, but agents were either unavailable to answer or did not manually answer a chat request while queued.

Missed Chat Report
Agent Utilization Report

Agent Utilization Report

The agent utilization report allows you to view all the statistics that Velaro tracks and reports relative to individual agents.  The agent utilization report allows you to quickly and easily track each agent's efficiency and behavior.

Agent Login Report

The agent login report allows you to view a list of the log in and log out times for each agent in the
selected time range.  Keep track of when your agents are working, on break, and actively chatting with the click of a button.

Agent Login Report