Mission:

Velaro’s mission is to provide businesses with the ability to intelligently interact with website visitors. We are dedicated to helping our clients achieve greater customer acquisition rates from their websites and improving the level of online customer service.

Our industry-leading live help organization is built to help our customers:

• Monitor who is on their website in real-time
• Gain key insights into site visitors before the chat opportunity ever begins
• Initiate chat or voice interactions proactively or reactively with visitors
• Route chats to the most appropriate agent
• Oversee agents for training and coaching purposes
• Review effectiveness by having access to the best reporting in the industry

As a pioneer in the live help industry, Velaro has evolved during the past decade by listening to the needs of our clients. We gain from every one of our client interactions and will continue to improve our product and service based on the input that we receive.

Values:

Focusing on our core values provides a guiding light for everything we do.

Honesty: We deal in truth with all of our communications with potential customers, existing customers, partners, and co-workers.

Reliability: You can always count on us to meet your needs and follow through with our promises.

Dedication: We are committed to delivering the best live help platform along with unparalleled customer service.

Fun: We work hard to make Velaro the best company in the industry, but we also want to have fun along the way.