Velaro

Enhanced Premade Messages, Survey Emailing and More...

SuperUser Account — Thu, 20 Oct 2011 23:15:00 GMT

Our mission is to help our users successfully engage online visitors in real-time. To exceed that mission, we are constantly improving our product. Below is a sampling of exciting new features we’ve recently added.

When to Use Proactive Invitations in Live Chat

SuperUser Account — Thu, 06 Oct 2011 19:15:00 GMT

While attracting visitors to your website is essential for any online business, too often businesses neglect how visitors are treated once they’re arrive at a site. If you owned a brick-and-mortar establishment, would you let your customers go 15 minutes without being attended to? Probably not. So why should the rules be any different in e-commerce?

Velaro and Get Satisfaction Team Up for the Best Customer Support Tool Available

SuperUser Account — Thu, 15 Sep 2011 15:11:00 GMT

We are excited to announce that Velaro has integrated with Get Satisfaction to create the single most powerful online customer support tool available.

The potent combination of our award-winning live chat software with Get Satisfaction’s unique customer-driven community knowledgebase has reinvented the way businesses will use their online presence to increase conversion rates and ensure customer loyalty.

Google Makes Sweeping Changes, Velaro Ahead of The Game

SuperUser Account — Thu, 08 Sep 2011 19:12:00 GMT

In response to recent changes made by Google to many of its service offerings, Velaro has released an update to its translation feature. This offering is available to all customers free of charge and gives users the ability to select a language of their choice for seamlessly translating chats.

Real-Time Engagement Strategies to Wow Your Visitors

SuperUser Account — Thu, 01 Sep 2011 19:41:00 GMT

Velaro live chat has a ton of features to keep you looking sharp while engaging with your online visitors in real-time. Stay on your A-game with premade messages and leverage your chat transcripts to engage more creatively and wow your visitors.

Toning Your Tone for Business Live Chat

SuperUser Account — Thu, 18 Aug 2011 18:46:00 GMT

When it comes to using business live chat, it’s imperative that your online presence remains personable, professional, and consistent. Whether you’re a rookie or a seasoned veteran, there’s always room for improvement. Are you making the cut? Today, we offer a few tips for toning your tone.

8 Ways to Start Improving Conversion Rates - Pt. 1

SuperUser Account — Thu, 28 Jul 2011 23:15:00 GMT

Let's say our web site had 10,000 visitors last week. Great news! However, how many of those visitors actually made purchases? In the world of online business, achievement is often measured by how solid your conversion rate is. To turn your visitors into customers, consider these four (of eight) tips and start applying them to your business today.

Live Chat and Beyond - Tips for Closing Sales Pt 2

SuperUser Account — Fri, 22 Jul 2011 00:45:00 GMT

For part two of this blog series, we explore additional techniques for successfully closing a sale. From going the extra mile to determining your unique selling proposition (USP), the smallest advantage could lead to the biggest sale. Add these tips to your repertoire and get the results you’ve always wanted!

Live Chat and Beyond - Tips for Closing Sales Pt 1

SuperUser Account — Tue, 12 Jul 2011 22:00:00 GMT

While we know that implementing live chat can be a great entry point for new sales, there are always additional techniques to consider as your prospects move further down the funnel. In the first of this two-part blog series, we explore a handful of no-nonsense tips for closing a sale.

7 Ways To Generate Sales Leads Online

SuperUser Account — Wed, 29 Jun 2011 20:00:00 GMT

Want a few tips to generate more leads and boost sales? Here are a few suggestions, old and new, to get you started or help you rethink your strategy.