The tools you use to interpret live chat data can make or break your business decisions. At Velaro, our system gives you the most flexible, comprehensive, and easy-to-use reporting in the industry. In this series, we’ll guide you through our reporting tools, helping you see the value of your live help service through real data.
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What are missed chats costing your business? Missed chats are missed opportunities. Velaro’s customer support team is available to show you how to access your missed chat reports if you need help accessing that information.
While some businesses can afford 24/7 coverage, we realize that others don’t have the resources to do so. Through our partnership with StaffmySite, your business can benefit by engaging with visitors all day…every day. Professionally trained US based agents will respond to your visitors on the evenings, weekends and whenever people are visiting your site. You’ll now have the resources to help you optimize every click-to-chat opportunity while saving you money on staffing costs. For more information visit http://www.staffmysite.com.
May I help you today?
How was your dinner?
Would you like to try that on?
Are you looking for something in particular?
Anyone who has worked in the service or retail industry knows some combination of the above phrases well. They are the staple of initiating contact with a customer or potential customer. For centuries brick and mortar stores have fashioned job descriptions with words titles such as clerk, sales associate, waiter, customer service person, concierge, and countless other names. With each name came the clear and succinct goal: take care of the customer while they are walking around my shop.
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Where you place your live chat button has a significant impact on your web site conversions. As live chat is a real-time customer touch point on your site, the more visible the placement, the better the conversions. The rule of thumb is place your live chat button at the top of your pages.
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The Velaro Agent Desktop is designed to be customized to your needs. As such, you can quickly and easily sort visitors by any column header.
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With Velaro’s new Schedule Chat Availability feature, you can schedule specific times for offering live chat on your website. This can be done at the site or department level, check out our latest 60 Second Setup video to learn more about Velaro’s Live Chat Availability Schedule:
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Check out Velaro’s latest 60 Second Setup Video on how to integrate your existing Aptela Hosted VoIP Phone service with Velaro’s Click-to-Call service. We’re very excited about our new integration with Aptela, we are long time customers of their Hosted VoIP Phone service and we’re proud to be offering an integration point to other Aptela customers.
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1. Easy to find Click-to-Chat Buttons
Your Click-to-Chat buttons should always be placed tastefully and prominently on your web pages. Live chat works best when it compliments the site and keeps customers focused on their visit. The last thing you want is a customer coming to your site with every intention to buy and then getting distracted by poor navigation or hard-to-find chat buttons and leaving out of frustration.
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