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Velaro live chat has a ton of features to keep you looking sharp while engaging with your online visitors in real-time. Stay on your A-game with premade messages and leverage your chat transcripts to engage more creatively and wow your visitors.
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When it comes to using business live chat, it’s imperative that your online presence remains personable, professional, and consistent. Whether you’re a rookie or a seasoned veteran, there’s always room for improvement. Are you making the cut? Today, we offer a few tips for toning your tone.
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Let's say our web site had 10,000 visitors last week. Great news! However, how many of those visitors actually made purchases? In the world of online business, achievement is often measured by how solid your conversion rate is. To turn your visitors into customers, consider these four (of eight) tips and start applying them to your business today.
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For part two of this blog series, we explore additional techniques for successfully closing a sale. From going the extra mile to determining your unique selling proposition (USP), the smallest advantage could lead to the biggest sale. Add these tips to your repertoire and get the results you’ve always wanted!
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While we know that implementing live chat can be a great entry point for new sales, there are always additional techniques to consider as your prospects move further down the funnel. In the first of this two-part blog series, we explore a handful of no-nonsense tips for closing a sale.
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Want a few tips to generate more leads and boost sales? Here are a few suggestions, old and new, to get you started or help you rethink your strategy.
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Good customer service is always consistent customer service. This week we have prepared a few tips from live help to customer retention. Read on:
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According to a recent study by Pew Internet & American Life Project, 91% of Americans use email, 81% research online, 68% make travel reservations online, and 32% read online blogs. In addition, an estimated 71% of all U.S. adults use online outlets to shop. With such a large portion of society represented on the Internet, why isn’t more attention given to the online shopping experience itself? While the vast majority of businesses have embraced the idea of having an online presence, the bulk of them have yet to embrace the idea of actively engaging their online visitors. This is simply unacceptable.
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It’s that time of year again. The Internet Retailer Convention & Exhibition (IRCE) is coming to San Diego and we’re going! Every year, IRCE gives e-retailers an opportunity to show off their latest products, services, systems, and brands. With department heads and corporate chiefs from companies of all sizes and industries in attendance, it’s no wonder over 7,000 people show up every June. While Velaro’s current list of clients is already quite impressive, we are always happy to spread the word about our award-winning software.
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The American Express Global Customer Service Barometer reported last year that 61% of American consumers say superior customer service is 'more important than ever'. It’s also important to consider that your reputation is always on display via social media, PPC advertising and a bevvy of consumer opinion sites. It is becoming more important than ever that online businesses embrace effective tactics to make their customers feel loved. Here are a few practical tips to keep your business centered on your customers where it belongs.
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